All hardware pieces are chosen with every detail in mind. Each tassel is hand cut and sewn in our shop for all of our pieces. While partnering with our suppliers each hide is chosen with care in our design process. With that in mind none of our hides are altered in anyway once they arrive giving each one of our pieces their own distinct characteristics. Leather is very unique, unlike any other man made textile. Markings, wrinkles and striations are a natural part of the hide. We choose from a varying array of finishes to make each piece truly a one a kind. No two totes, clutches, wallets, pouches, key rings, custom designed pieces, etc. are alike.
We offer a lifetime guarantee on our straps and a 24 month warranty on our zippers. If any issues were to occur you can contact us for repair requests within these parameters at only the cost of shipping. We cannot accept repair requests for stains. We are unable to eradicate these when they occur. We suggest regular use of leather cream and avoiding items such as wine, ink, oil and other substances that can cause permanent damage to your piece.